First, check if your return/exchange meets the following conditions:
The item you purchased was not on PROMO or SALE.
You received the items no more than 7 days ago.
You purchased the items from www.forged.com.ph website.
The item was incorrect (does not match the order details), or has factory/manufacturer defect.
The items should be in its original purchase condition, unused, and with its original packaging complete with labels, tags, and accompanying accessories.
Step 1: Contact Customer Service Representative at email@example.com for return/exchange assessment. Attach and send photos of the items for assessment. Include a description of the defect/damage you encountered on the item.
Step 2: Upon receipt of your email request, we will send you an email with further instructions. Please print a copy of the email confirmation and attach it on the package to be returned, together with all original packaging and sales invoice / receipt.
Step 3: The item together with all inclusions mentioned in Step 2, must be returned to us within 7 days from receipt of the item. Defective items that are part of a set must be returned together with the entire complete set. Once we receive the item, we will send a confirmation via email. Afterwards, we will conduct a quality assessment test to verify if the reported defect is indeed manufacturer-related. Step 4: Once item is approved for replacement, we will ship to you a replacement item.
While we understand that you might have changed your mind, we won’t be able to take these items back. Give them another chance; you might learn to love them as much as they love you