Placing an Order
How do I place an order?
You may read through our How to Order page for complete details on how to purchase from FORGED Online Store -- from adding items to your cart to completion of the purchase process.
For additional assistance, you may reach our customer service at (02)719-8282 or e-mail us at email@example.com from Monday to Friday between 8:30 am to 6:00 pm.
When is my order processed?
All orders are processed after payment has been confirmed. Orders are processed on business days, from Monday to Friday, between 8:30 am to 6:00 pm. Please note that business days do not include Saturdays, Sundays, and Holidays. If your payment is confirmed before 1:00 pm of a business day, your order will be included with the packages to be picked up by the courier on that day. Otherwise, your package will be shipped out on the next business day.
Are items saved in my shopping cart reserved under my name?
Saving items in your shopping cart does not mean a reservation. This facility allows you to keep track of what you want to buy until you are ready to make your purchase. While FORGED ensures that all items are adequately stocked, it is possible that the item you saved in your cart may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, while the out-of-stock items will be removed from your cart.
I had a product in my Cart, but now it’s no longer available. What happened?
If an item in your Cart is no longer available, that means another customer was able to successfully close the transaction before you. Placing an item in your Cart does not reserve that item. But try to check regularly — any stock from cancelled orders go back to the site immediately and are up for grabs.
Oh no! The product I want is sold out. What do I do?
Don't worry! We'll move heaven and earth to replenish that item ASAP. In the meantime, just click the Add to Wishlist button for every out-of-stock product that you’re interested in. This will signal us to put this particular item in our priority list for restocking.
Can I cancel my order?
Since it would not be possible to change or cancel orders, it is highly recommended that all information and order details be reviewed and finalized before confirmation.
How do I pay?
We’ve partnered with Paynamics so you can make secure, convenient and reliable payments via credit card or debit card. Whenever you want to buy something, click Add to Cart and your Cart will appear. Once you’ve racked up all the products you want to buy, click Check-out to pay. From there, we’ll walk you through the entire payment process.
No credit card? You may pay through Bank Deposit at any branch of Banco De Oro (BDO), Philippine National Bank (PNB), or Security Bank.
Going paperless? We also accept online and mobile bank transfers for Banco De Oro (BDO), or Bank of Philippine Island (BPI), and Metrobank through Dragon Pay!
You may also pay via Over-the-Counter Payments: MLhuiller, Cebuana Lhuiller, e.cpay, 7-Eleven, SM Bills Payment, and
Mobile/Online Payments: Globe GCash, Dragonpay, PayPal.
As there are multiple ways to settle your order, please follow the steps that will be provided to you upon payment (up to payment confirmation) to ensure prompt verification. You will receive an email upon payment confirmation. Don’t worry, your gear is still reserved just for you!
Do you accept Cash on Delivery (COD)? Do you allow pick-ups or meet-ups?
Sorry but we do NOT accept Cash on Delivery (COD), meet-up, and pick-up options. However you may visit any of our branches to personally view and experience our wide range of products.
When is the deadline to pay for my order?
The deadline to pay orders via card transaction, over the counter, or offline option (bank deposit, money remittance) is within 48 HOURS from the date and time of order. If you fail to pay your orders within 48 HOURS, the system will automatically cancel your order.
Where do you deliver?
Delivery is limited to addresses within the Philippines.
The customer is responsible for providing the correct and complete delivery details:
- Name of recipient
- House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
- Unit no., floor building name, compound, street name, barangay, town, province and zip code
Kindly keep in mind that the use of abbreviations is highly discouraged. If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to correct address.
How much do I pay for delivery?
We provide FREE shipping for all small items with a minimum order value of 2,000 pesos.
For bulk orders or other irregular-sized items like swords, hard cases, bags, and other big products – our system will automatically compute the shipping cost based on volumetric weight charged by couriers, and insurance that protects you and your goods against unscrupulous or hazardous situations.
When can I expect the delivery?
Deliveries are made from 9am to 6pm from Monday to Saturday. Change in schedule or charges due to holiday’s will be posted accordingly.
Depending upon the courier, you may expect your orders to be delivered within 2 to 3 shipping days for areas within Metro Manila and 3 to 7 shipping days for areas outside Metro Manila. Shipping days do not include weekends, holidays and the day the order is picked up from our warehouse.
After your order has been shipped out, you may track your package through our website or the courier website.
Email us at firstname.lastname@example.org for any concerns or assistance.
I cannot receive the package myself. Can I ask someone else to receive it for me?
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter and a proof of identification.
Returning an Item
How do I return/exchange an Item?
First, check if your return/exchange meets the following conditions:
- The item you purchased was not on PROMO or SALE.
- You received the items no more than 7 days ago.
- You purchased the items from www.forged.com.phwebsite.
- The item was incorrect (does not match the order details), or has factory/manufacturer defect.
- The items should be in its original purchase condition, unused, and with its original packaging complete with labels, tags, and accompanying accessories.
- Step 1: Contact Customer Service Representative at email@example.com for return/exchange assessment. Attach and send photos of the items for assessment. Include a description of the defect/damage you encountered on the item.
- Step 2: Upon receipt of your email request, we will send you an email with further instructions. Please print a copy of the email confirmation and attach it on the package to be returned, together with all original packaging and sales invoice / receipt.
- Step 3: The item together with all inclusions mentioned in Step 2, must be returned to us within 7 days from receipt of the item. Defective items that are part of a set must be returned together with the entire complete set. Once we receive the item, we will send a confirmation via email. Afterwards, we will conduct a quality assessment test to verify if the reported defect is indeed manufacturer-related.
- Step 4: Once item is approved for replacement,we will ship to you a replacement item.
While we understand that you might have changed your mind, we won't be able to take these items back. Give them another chance; you might learn to love them as much as they love you!
Do I need to register and set up an account to be able to order?
Registration is not required to place an order. However, we encourage you to do so for your convenience. As a registered user, there is no need to input your information each time you order. You can also track your purchases, and you will be informed of upcoming promotions.
How do I register?
From the Forged online store homepage, register by clicking on the ‘Sign In’ link next to the search bar.
You will be directed to this page: https://www.forged.com.ph/forgedmember where you can begin to create your account. Fill out all the required fields clearly and correctly. Remember to confirm your email address.
Is my personal information safe?
What if I forgot my password?
Not a problem. In the Log In window, just click on Request a new password or Forget Password. Follow the on-screen instructions to reset your password. If you’re still having trouble, we’re here to help! Email Us at firstname.lastname@example.org.
Do you have a retail store?
Yes! Please click on link for a list of our current branches.